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Orders and delivery
Category
. When will I receive the goods
. Order status
. How can I track my order
. Can I modify and cancel orders online
. Delivery
. Commodity inspection and sign for it
. How to invoice? How to fill in open and invoice?
The order status
Your goods sent after NOVOUS customer service will send an email notification.In order, please leave a real and effective E-mail address, so that the goods timely informed the latest status.
Submitted: you create at the mall after the success of the order, the order status to "submitted", if you haven't payment, to cancel the order;If the payment is successful, you need to change the order information, please do not hesitate to contact NOVOUS customer service.
Has confirmed that the system has been operating processing, order cannot be modified.
In the warehouse to prepare: warehouse is arranging the delivery.
In road: all items in the order already delivery, please at the appointed time in "my NOVOUS" - > "my orders" in the query logistics express transport order number, tracking your goods process.
Deal: after you receive goods, within five days the system will order status update for the "deal".
Your goods sent after NOVOUS customer service will send an email notification.In order, please leave a real and effective E-mail address, so that the goods timely informed the latest status.
Submitted: you create at the mall after the success of the order, the order status to "submitted", if you haven't payment, to cancel the order;If the payment is successful, you need to change the order information, please do not hesitate to contact NOVOUS customer service.
Has confirmed that the system has been operating processing, order cannot be modified.
In the warehouse to prepare: warehouse is arranging the delivery.
In road: all items in the order already delivery, please at the appointed time in "my NOVOUS" - > "my orders" in the query logistics express transport order number, tracking your goods process.
Deal: after you receive goods, within five days the system will order status update for the "deal".
Distribution scope, time and the freight
1. NOVOUS system default is YunDa express at present.In the process of order confirmation, you choose the right after the provincial, municipal and district/county, the system will prompt you to choose shipping method and the related distribution fee standards.
2. As a result of your choice of provincial, municipal and district/county do not tally with the actual needs, delivery detailed address, may be the cause of error distribution, the Courier will return distribution wrong order to NOVOUS, the order can't be freight refund, goods can only be based on your actual amount paid for a refund.
3. NOVOUS about freight related activities to NOVOUS activity notice shall prevail.
4. NOVOUS can promise the delivery time, but because of different regional delivery quality, not on your arrival time commitment, NOVOUS provided by the arrival of the time, is according to past experience, for reference only, thank you for your understanding!
1. NOVOUS system default is YunDa express at present.In the process of order confirmation, you choose the right after the provincial, municipal and district/county, the system will prompt you to choose shipping method and the related distribution fee standards.
2. As a result of your choice of provincial, municipal and district/county do not tally with the actual needs, delivery detailed address, may be the cause of error distribution, the Courier will return distribution wrong order to NOVOUS, the order can't be freight refund, goods can only be based on your actual amount paid for a refund.
3. NOVOUS about freight related activities to NOVOUS activity notice shall prevail.
4. NOVOUS can promise the delivery time, but because of different regional delivery quality, not on your arrival time commitment, NOVOUS provided by the arrival of the time, is according to past experience, for reference only, thank you for your understanding!
NOVOUS GOODS
| Province/city/region | Shipping method | The delivery time |
|---|---|---|
| Shanghai, zhejiang | YunDa express delivery | 1 to 2 days after shipment delivered goods |
| Courier delivery | Part 1-2 days after shipping goods, remote areas and distribution will be delayed. | |
Beijing, tianjin, anhui, fujian, guangdong, hebei, henan, hubei, hunan, jiangsu, jiangxi, liaoning, shandong, shanxi, shaanxi | YunDa express delivery | Goods delivered 2-5 days after shipment |
| Courier delivery | Part 2-5 days after shipping goods, remote areas and distribution will be delayed. | |
| Chongqing, sichuan, gansu, guizhou, hainan, heilongjiang, jilin, Inner Mongolia, ningxia, qinghai, yunnan, guangxi | YunDa express delivery | Goods delivered 2-5 days after shipment |
| Courier delivery | Part 2-5 days after shipping goods, remote areas and distribution will be delayed. | |
| Tibet, xinjiang | YunDa express delivery | Goods delivered 2-5 days after shipment |
| Courier delivery | Part 2-5 days after shipping goods, remote areas and distribution will be delayed. |
Commodity inspection, receipt and refuse to accept the declaration
1. You can out of the box when the goods inspection (can open the inner packing, banned the trial), please be sure to check carefully in upon receipt of the goods your ordered goods.In your external packaging integrity, integrity, the commodity packing tape sealing type/style/size/color/quantity/specifications, shipping list and invoice etc., when confirmed, please sign on the delivery note (such as cod, nuclear opposite the amount on the list, please confirm, after having confirmed signature payment).Once you sign to confirm payment, we will not be able to deal with out of stock for you reissue or hair wrong goods exchange.
2. If your acceptance of the goods found commodities packing damage, shortage or error factors such as, product quality problems, please to delivery staff pointed out on the spot and refused to accept the parcel, please note the rejection reason and sign on the express face sheet, and please confirm after refuse delivery person to sign.Please contact NOVOUS customer service at the same time, and provide the rejected reason, we will be in after receipt of the goods and confirm the problem for you for a full refund operation.Do not disassemble, decrease the bad goods and packaging.
During the two delivery to 3. If you do not provide delivery staff rejection the reason, we will keep you for a month and notify your email or phone.Within a month, you can contact the delivery (tel: 4008 111 111) motion, as you did not request to send more than one month, is regarded as giving up the ownership of the goods, NOVOUS shall have the right to disposal of the goods themselves.
4. The above rules apply to all goods NOVOUS.
2. If your acceptance of the goods found commodities packing damage, shortage or error factors such as, product quality problems, please to delivery staff pointed out on the spot and refused to accept the parcel, please note the rejection reason and sign on the express face sheet, and please confirm after refuse delivery person to sign.Please contact NOVOUS customer service at the same time, and provide the rejected reason, we will be in after receipt of the goods and confirm the problem for you for a full refund operation.Do not disassemble, decrease the bad goods and packaging.
During the two delivery to 3. If you do not provide delivery staff rejection the reason, we will keep you for a month and notify your email or phone.Within a month, you can contact the delivery (tel: 4008 111 111) motion, as you did not request to send more than one month, is regarded as giving up the ownership of the goods, NOVOUS shall have the right to disposal of the goods themselves.
4. The above rules apply to all goods NOVOUS.
Clycling jacket
Clycling shorts
Clycling long sleeve
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